Returns/Exchange Policy

7 Days Easy Returns

  • Tags should be strictly intact.
  • An opening video is required for a hassle-free return or exchange.

Exchange Policy

Exchanges are shipped within 2 days after the pickup is completed.

Refund Policy

Refunds are processed within 5-7 working days after the pickup is completed.

Need Help?

In case of any issues, please connect with our support team at 8100083363 between 9:30 AM to 5:30 PM (Monday to Saturday).

FAQ

Q1: What is artificial jewellery?

A: Artificial jewellery is stylish, non-precious jewellery made from metals, alloys, stones, crystals, or beads. It gives a luxurious look without the high cost of gold or diamonds.

Q2: What is artificial jewellery from Opal Touch?

A: At Opal Touch, our artificial jewellery is crafted from high-quality metals, alloys, stones, and crystals. It gives you a luxurious, stylish look at an affordable price, perfect for daily wear or special occasions.

Q3: Is Opal Touch artificial jewellery safe for sensitive skin?

A: Yes! Many pieces from Opal Touch are nickel-free and hypoallergenic, designed to be gentle on sensitive skin. Always check the product description for specific material details before purchasing.

Q4: How long does delivery take for online orders?

A: Delivery typically takes 3–7 business days within India. A tracking link is provided once your order ships.

Q5: Can I return or exchange an item?

A: Yes! Returns or exchanges are accepted within the period mentioned in our Returns Policy. Items must be unused, undamaged, and in original packaging. Customized or personalized items are non-returnable.