Shipping policy
At Opal Touch, we strive to provide a seamless and reliable shipping experience for our valued customers. Please take a moment to familiarize yourself with our shipping policy to ensure a smooth and satisfactory shopping experience.
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Order Processing:
- Once you place an order on our website, it will be processed within 1-2 business days.
- Please note that orders placed on weekends or public holidays will be processed on the next business day.
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Shipping Methods:
- We offer shipping through reputable courier services to ensure safe and timely delivery of your order.
- The available shipping methods will be displayed during the checkout process, and you can choose the one that best suits your needs.
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Shipping Charges:
- We offer free shipping on all orders within [mention your specific region or country].
- For international orders, shipping charges may apply. The applicable shipping fees will be calculated and displayed during the checkout process.
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Delivery Time:
- The estimated delivery time will depend on your location and the shipping method chosen.
- Within India, you can expect your order to be delivered within 3-5 Business Days.
- For international orders, the delivery time may vary depending on customs clearance and the destination country's postal service.
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Order Tracking:
- Once your order has been shipped, we will provide you with a tracking number via email and whatapp.
- You can use this tracking number to monitor the progress of your shipment on the courier service's website.
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Customs and Duties:
- For international orders, please note that any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.
- Opal Touch is not responsible for any delays or additional charges incurred during customs clearance.
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Address Accuracy:
- Please ensure that the shipping address provided during checkout is accurate and complete.
- Opal Touch will not be held responsible for any delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
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Undeliverable Packages:
- In the event that a package is returned to us as undeliverable due to incorrect address, refusal of delivery, or any other reason, we will contact you to arrange for reshipment.
- Additional shipping charges may apply for reshipment, which will be communicated to you prior to resending the package.
If you have any further questions or require assistance regarding our shipping policy, please feel free to contact our customer support team. We are here to help you and ensure that your Opal Touch shopping experience is exceptional.
